Samantha Hull

Stash Charlotte - Charlotte, NC                                                                                                    March 2025 to Present

Sewing Instructor

 

The Head Sewing instructor focused on teaching beginning to advanced sewing lessons for all ages. Creates deep, meaningful relationships with clients in order to create comfort surrounding sewing and encourage creativity. 

 

• Creates lesson plans for all classes, including making examples and timing each section of a class in order to allow a smooth learning process. 

 

• Works closely with the owner to create schedules and promote classes, which results in 95% of classes becoming sold out. 

 

• Promotes shop products and assists with sewing machine sales. Able to recommend fabrics and notions for a wide variety of projects.

 

• Communicates with clients post lessons in order to receive feedback and create more meaningful relationships and lessons.

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Self Employed - Charlotte, NC                                                                                                        May 2024 to Present

Private Sewing Instructor

 

Private Sewing Instructor with a focus on creating choose your own adventure learning environments. Teaches ages nine to ninety nine, allowing the client to pick and choose what skills they would like to focus on. Encourages creativity and inspires clients by creating meaningful relationships and giving them a comfortable environment to grow.  

 

• Communicates with clients in every step of the process to ensure every class is perfectly crafted to fit each individual. From picking projects, enhancing the skills of clients, and helping dreams come true.  

 

• Works closely with each client to create schedules and lessons, including assisting with any fabric or notion purchases as a personal shopper. 

 

• .Creates meaningful relationships with clients to encourage growth and comfort, allowing creativity to shine through.

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CAPITAL ONE FINANCIAL CORP. - Cincinnati, OH                                                          October 2021 to May 2024

Cafe Ambassador - Project Manager/ Financial Services

 

Front-facing financial customer service representative, with a focus on reinforcing the Capital One brand. Dedicated to customer-first priority, while creating an environment to develop team member communication, efficiency, and opportunities to benefit the client experience. Continuously kept up to date on all available products and services and used knowledge to lead weekly product reviews to ensure the team delivers consistent exceptional customer service. 

 

• Achieved Employee of the Month for the region multiple times and received the Annual Associate Recognition award.

 

• Consistently achieve exceptional customer satisfaction scores by building strong rapport, addressing customers' individual needs and problem solving with a diverse population. 

 

• Works hand in hand with the Regional Engagement Team to coordinate events for customers in order to bring more revenue and customer satisfaction. This includes workshops, grand opening events, and large tabling events.

 

• Partner with teammates to uncover additional customer-experience opportunities and increase Net Promoter Score (NPS).

 

• Works closely with the Central Region Operation Specialist in order to perfect education on being Well-Managed in the cafe space for all teams within the region. 

 

• Participated in training regarding “Money and Life”, a program created to help customers find balance in their finances and planning while focusing on their upcoming events. Manage daily and monthly scheduling processes to allow for increased floor engagement.

 

• Implements 360 communication methods to strengthen efficiency between ambassadors, the Food & Beverage team, and multiple other lines of contact including the main corporate office. This includes managing daily and monthly scheduling processes to allow for increased floor engagement.

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EMPIRE GAME CENTER - Streetsboro, OH                                                                             March 2021 to July 2021

Sales Associate / Event Coordinator  

 

Created deep, meaningful relationships with clients while reinforcing customer loyalty. Managed events of a hundred or more participants in both a competition and a community building environment. Kept up to date with both upcoming and past merchandise releases. 

 

• Assisted customers throughout the store, including product recommendations, current promotions, and at the point-of-sale.

 

• Created improved store layouts and product displays.

 

• Consistently receiving monthly bonuses through increased sales and customer service engagement.

 

• Maintained current expertise in upcoming merchandise releases relevant to the store. 

 

• Facilitated in-store events by creating online event pages, collecting payments and customer information to facilitate future customer promotions. 

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GAMESTOP CORP. - Kent, OH                                                                                       November 2020 to March 2021

Senior Guest Advisor & Keyholder 

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Managed both the store efficiency and employees. Handled all financial requirements, including safe and bank deposits. Followed all updated design layouts for the store to create a uniform look. Implemented routine inventory checks to keep all merchandise in order and properly updated. 

 

• Managed inventory and cash drawers, including opening and closing the store. 

 

• Managed and trained Guest Advisors.

 

• Assisted customers in finding products in store and at the POS while maintaining a clean and inviting store.

 

• Provided my skills at several other locations to assist with short staffing, including acting as a Store Leader for multiple months.